![]() On top of all this each of us had to pay a VISA fee to get out of the terminal and to the hotel. We were sent al over the massive airlines terminal with all our carry on luggage only to find when we got to where we were going we had been sent to the wrong place. My age plus health issues and walking problems made everything more difficult. Not the flight attendants but all the people we had to deal with on the ground. My entire party got an overall sense that people were untrained and lacking in any form of customer service. I do not think I would use this airline again. The second flight from Istanbul to Naples, Italy was better. By then it was so late that we only got a couple hours of sleep and had to be back at the airport for our next flight. We insisted we were told we were and it literally took hours on the ground to straighten the problem out and get to a hotel. One representative told us we were not entitled to overnight accommodations. Truth is it felt like no one we spoke to knew what to tell us or really cared at all. Every representative we spoke to told us to go somewhere else. When we arrived at the terminal we had no idea where we should go or who we should see. We were told by airline staff on the plane that we would be put up in a hotel over night. This also caused us to miss our transportation from Rome to Compania, Italy. Due to this we missed our connecting flight in Istanbul to Rome. Once back at our departure city (Miami) we sat there for an hour or more. It was not properly explained to us and we were in no way compensated for the inconvenience. Our flight was two hours out when it was returned to our departure city due to a passenger health issue. Cons: "Every staff person we had contact with made us feel as though we were not a priority in any way.
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